FremadMarch ApS
Railway Road 37
4330 Hvalso
CVR: 44364697
At FremadMarch ApS, all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.
FremadMarch ApS accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. Payment will only be debited from your account when the item is shipped. All amounts are in DKK and incl. VAT. Reservations are made for price errors and sold out/discontinued items.
FremadMarch ApS strives to ship orders placed before 17 p.m. the same day, orders thereafter will be shipped the following business day.
We ship to all of Denmark. Shipping prices from 35 DKK. Goods will be delivered to the delivery address specified when ordering.
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your goods will be shipped with Post Nord or GLS.
NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery location, which you will be notified of. If problems arise, please contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
Special delivery terms apply to certain items. The conditions will be stated specifically prior to the purchase of these goods.
We reserve the right to make reservations for delays with shipping companies, which we have no influence on.
There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the product repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a “reasonable time” after you have discovered the defect/fault. FremadMarch ApS will cover return costs to a reasonable extent.
For returns, complaints and exercising the right of withdrawal, please send to:
FremadMarch ApS
Railway Road 37
4330 Hvalso
No shipments are received per. COD.
If you are requesting a refund, please include your bank details in the form of a bank account number and account number so that the agreed amount can be transferred. This information will be treated confidentially and will only be used to process the refund.
Purchase of tickets for events or event-related additional products such as food tickets, accommodation, transport, etc. is, according to – “Act on Certain Consumer Agreements – §17, subsection 2 and §9, subsection 2, no. 2a” – not covered by the right of withdrawal. If an event is cancelled, the ticket will of course be refunded, and the amount will be automatically returned to the debited payment account. Fees are not refundable.
The period is counted from that day;
– Where you receive the order.
– Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
– Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
– The first item in physical possession in the case of regular delivery of items over a specified period.
You will have to pay return costs yourself.
Cancellation must be notified to us no later than 14 days after you have received the goods. The notification must be given by email at kontakt@fremadmarch.dk. In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the goods to us, you must fill out the enclosed Return Form and send the goods to:
FremadMarch ApS
Railway Road 37
4330 Hvalso
You cannot regret simply by refusing to receive the item without giving clear notice at the same time.
The following types of goods are not included in the right of withdrawal:
– Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
– Sealed goods which for reasons of health protection or hygiene are not suitable for return and where the seal has been broken after delivery.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
– Goods where the sealing is broken.
– Non-financial services provided, if the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
– Delivery of digital content, which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he thereby loses his right of withdrawal.
– Newspapers, journals or magazines, excluding subscription agreements for such publications.
– Agreements concluded at public auction.
– Goods that deteriorate or expire quickly. – Tickets or event-related products such as meal tickets, booking of transportation or accommodation, etc.
Cancellations must be notified to us no later than 14 days after you have received the goods.
You must bear the direct costs associated with the return. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation. The process will be faster if you also complete and enclose our Cancellation Form.
You bear the risk of the goods from the time of delivery of the goods and until we have received the return.
We do not receive parcels sent by mail. COD.
You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, properties and manner of operation of the product. In other words, you can try the item as if you tried it at a physical store.
If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.
If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
By using the right of withdrawal, all payments received from you, including delivery costs (excluding any additional costs arising from your choice of delivery other than the cheapest standard delivery method we offer), will be refunded without undue delay and within 14 days of the date, where we have received notice of your decision to use the right of withdrawal. Repayment will be made with the same payment method that you used in the original transaction, unless you have explicitly agreed otherwise.
We can withhold the amount refund until we have received the item, unless you have provided documentation before returning it.
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Information about what you have purchased
We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for FremadMarch ApS. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Competition and Consumer Agency's Center for Complaints
Carl Jacobsens Vej 35
2500 Valby, Denmark
Link: www.forbrug.dk
If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DA
If you file a complaint here, you must provide our email address: kontakt@fremadmarch.dk
